Support
Write to contact@dotfournine.com. Tell us your iPhone model, your iOS version and what you were doing when the problem happened. Please do not send your medical reports unless we ask for one to look into a problem, and remove anything you would rather we did not see.
Your records
Where are my records kept?
On your iPhone. VitaSight has no account and no server that keeps your records. To read a page, VitaSight sends it to an AI model, which sends back what it read. The Privacy Policy says where pages go and what happens to them.
How do I move my records to a new iPhone?
On your old iPhone, open Settings in VitaSight, choose Back Up, and save the file wherever you like, for example in Files. On the new iPhone, choose Restore from a backup on the first screen, or Restore from Backup in Settings, and pick that file.
A backup is a zip file holding your records as spreadsheets and the original pages. It is not encrypted, so keep it somewhere you trust. It does not hold your API keys; you enter those again after a restore.
How do I delete everything?
Open Settings in VitaSight and choose Delete all data, or delete the app. Backups and exported files you saved elsewhere stay where you saved them, so delete those yourself. To delete one person's records, open their profile in Settings and choose Delete this profile.
VitaSight read a value wrong
Every import is shown to you before it is saved, and you can correct anything first. To fix a saved record, delete it and import the page again. If a value is misread often, write to us with the kind of report it was.
VitaSight AI
What does the subscription include?
VitaSight AI pays for reading your documents, the summaries and the assistant, with nothing to set up. It renews monthly through your Apple Account. New subscribers get a free trial. The price in your currency is shown in the app before you subscribe.
How do I cancel?
In VitaSight, open Settings, then VitaSight AI, then Manage Subscription. Or open the Settings app on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.
How do I get a refund?
Apple handles every payment and refund. Request one at reportaproblem.apple.com.
I subscribed, but VitaSight doesn't know
Open Settings, then VitaSight AI, then Restore Purchases, signed in with the Apple Account you subscribed with.
Using your own model
You can use your own API key instead of a subscription. Reading documents uses the models listed under Settings › OCR model, with an Alibaba Cloud Model Studio key. Summaries and the assistant use any OpenAI-compatible endpoint you add under Settings › Custom endpoints. Your keys are kept in the iOS keychain on your iPhone, and are sent only to the provider they belong to. That provider's own terms and privacy policy apply to what you send it.
Medical questions
VitaSight explains what your reports say. It does not diagnose, and it is not medical advice. Talk to your doctor before acting on any result. In an emergency, call your local emergency number.